Privacy policy

Last updated 8 November 2026

LUL Drivers is made by XGENO Solutions (“we” in this policy), and doesn’t collect any personal data. There’s no account, no ads, no analytics and no tracking, and no server of ours: the app asks Transport for London for live data and your app store for purchases, and talks to nothing else. On Android, Google Play’s own billing code also sends Google diagnostics, as below.

What stays on your phone

Your name and home line, your settings, your pinned station boards, your train alerts and their history, and the status alerts you choose are kept on your phone, and in its own backups if you use them. We never see any of it.

Reset app, in Settings, clears them. So does deleting the app.

Live data from TfL

To show statuses, trains and station boards, the app asks TfL’s Unified API (api.tfl.gov.uk) directly, from your phone. Like any website you visit, TfL sees your phone’s IP address and what was asked for: a line, a station or a train’s number. The app never sends TfL your name or anything else about you.

TfL’s own privacy notice covers how it handles those requests.

Your profile from the previous version

If the previous version of LUL Drivers is on your phone, the first launch reads the name and home line it saved, so you don’t have to type them again. That happens on your phone: nothing is sent anywhere, and the old app’s data is left as it was.

Alerts, the Lock Screen and widgets

Train alerts and status alerts are notifications the app schedules on your phone. There’s no push service, so no notification token or device identifier is ever sent anywhere.

To keep them up to date, the app asks TfL in the background, as above. A train alert can follow its train on the Lock Screen, and widgets show line status on the home screen: both are drawn on your phone, from what the app has asked TfL.

LUL Drivers Pro

Pro is bought through the App Store or Google Play. Apple or Google takes the payment and tells the app what you’ve bought; we never see your payment details, your name or your email address. Their privacy policies cover what they collect.

On Android, the app talks to Google Play through Google’s own billing library. That library also sends Google diagnostic logs of its own (whether its requests to Google Play worked, and connection problems), to firebaselogging.googleapis.com. They go to Google, not to us, the app can’t turn them off, and Google’s privacy policy covers them. They’re declared in the app’s Google Play data safety section.

Ratings

Now and then, at most once a version, the app asks the App Store or Google Play to show its rating prompt. The prompt is the store’s own: what you rate or write goes to the store, under its terms, and the app never sees it, or even whether you rated. Rate LUL Drivers, in Settings, opens the app’s page in the store.

So that it asks rarely, the app counts on your phone the days it has been opened, and remembers when it last asked. Reset app keeps those, so a reset never brings the prompt back early.

Crash reports

The app has no crash reporting of its own. If you’ve chosen to share analytics with Apple or Google, they may pass us anonymous crash reports through their tools for developers.

Emailing us

If you email us from Contact us, the app adds its version and your phone’s system version below your message, and you can delete them before sending. We use what you send only to reply to you, and we don’t share it.

This website

This website sets no cookies and runs no analytics, ads or third-party scripts, and its fonts are its own files. Like any website, its host keeps standard request logs (your IP address, the page asked for, your browser and when), to keep the site running and secure.

The App Store and Google Play links take you to Apple’s and Google’s own sites, which their privacy policies cover.

Changes to this policy

If this policy changes, the new version will be in the app and on our website, lul-drivers.xgeno.com, with the date it changed.

Questions

Questions about your privacy? Email us at lul-drivers@xgeno.com.