LUL DriversSupport
Questions, ideas or something not right? Email us at
Contact us, in the app’s Settings, adds the app’s version and your phone’s below your message, which helps us help you.
Restore LUL Drivers Pro
On a new phone, or after reinstalling, open Settings in the app and tap Restore purchases, signed in to the same Apple Account or Google account you bought Pro with. The Pro screen has Restore purchases too.
Change or cancel a subscription
Subscriptions are billed and managed by Apple or Google. In the app, Settings, then Manage subscription, takes you there. Or cancel in your Apple Account’s subscription settings on an iPhone, or in Google Play’s Payments & subscriptions on Android.
Pro stays on until the end of the period you’ve paid for. Lifetime is a single payment, with nothing to renew. Refunds are handled by Apple or Google, under their own policies.
Common questions
My alert went off early or late on my iPhone.
iOS doesn’t let the app check TfL while the phone is locked, so between refreshes an alert uses the latest times the phone has, and it can be early or late. Tap Refresh on the Lock Screen, or keep Break Mode open, and it’s exact.
Alerts stop when my Android phone is locked.
Some phones stop apps in the background to save battery, even while an alert is set. On those phones the Alerts tab shows a card that opens App info: set Battery to Unrestricted for LUL Drivers.
I don’t get any alerts.
Check that notifications for LUL Drivers are on in your phone’s settings. Alerts follow your phone’s silent switch and ringer, so a silenced phone shows them without a sound.
I can’t find a train, or it has no number.
TfL sends no set number for some trains, most of the Metropolitan line’s outer trains among them. They can’t be told apart, so the trains list, Find a train and alerts leave them out; station boards and the live map still show them.
Now and then TfL shows one number on two trains at once. The app says so, and Find a train and alerts leave that number out until TfL tells the trains apart.
A status or a time looks wrong.
Statuses and train times are TfL’s own data, shown as it arrives, so they can be late, incomplete or wrong. Use them as a guide only: always follow official instructions and your operating procedures.
How do I start again?
Reset app, in Settings, clears your profile, settings, boards and alerts. Your purchases stay, and so does your app icon.